Refund Policy

Updated: June 16, 2025

We appreciate your trust in Formybun. Whether you’re shopping for yourself or someone special, we want your experience to be smooth, transparent, and fair. Below, you’ll find all the details you need regarding cancellations, returns, and refunds.

Order Cancellations: Need to Hit Pause?

Life moves fast — we totally get it. If you need to cancel your order, we offer a 24-hour grace period after your purchase.

• Act fast: Email us at [email protected] within 24 hours of placing your order.
• If you cancel within that time frame, we’ll issue a full refund — no fees, no hassle.
• After 24 hours? Your order is sent to production, and we can no longer cancel it. Many of our products are made-to-order, so we start preparing them quickly.

Order Exchanges: Double-Check Before You Confirm

We’re unable to make changes once an order is placed. That means no exchanges for incorrect size, design, or quantity selections.

Here’s what you can do:

• Cancel the incorrect order within 24 hours.
• Place a new order with the correct details.

Need advice on sizing or styles? Our Support Team is just a message away — we’re here to help before you click “Buy.”

Returns & Refunds: We’re Fair and Flexible

We accept returns up to 180 days after the delivery date. If your item arrived damaged or you received the wrong product, we’ll make it right.

Eligible Returns Include:

• Damaged or broken items on arrival
• Product is significantly different from what was described
• Incorrect items sent (wrong size, color, or design)
• Quality or material mismatch compared to the listing

Not Covered for Return or Refund:

• Used, worn, or washed items
• Items altered or customized post-delivery
• Lack of original tags or packaging
• Minor imperfections such as loose threads or easy fixes
• Issues not due to any fault on our end

What You’ll Need for a Refund Request

To help us process your return or refund quickly, please include the following in your email to [email protected]:

• Order confirmation or receipt
• Clear photos showing the issue
• Shipping label or tracking proof
• Screenshots of relevant support communications, if applicable

We’ll review your request and respond within 2–3 business days.

Important: Wait for our approval and return address instructions before shipping anything back.

Return Shipping Responsibility

All return shipping costs fall on the customer. We suggest using a trackable courier and keeping your tracking number handy. We are not liable for items lost or damaged in return transit.

Refund Processing Timeline

Once your return is received and verified, we’ll process your refund within 2 business days.

• A confirmation email will be sent when your refund is issued.
• Most banks or credit card companies take 10–15 business days to reflect the refund on your statement.
• If your refund doesn’t show up in that time, please contact your bank or card provider.

180-Day Return Window

You’ve got 180 days from the delivery date to request a refund or return. After that period, your order is final. We won’t be able to offer refunds for any reason once this window closes.

Final Notes Before Returning

• Contact our Support Team first — we’ll guide you through the process.
• Do not return any items without first receiving confirmation and the correct return address.
• Items must be returned in their original condition and packaging to qualify.

Need a Hand?

We’re available Monday through Friday, 9:00 AM – 6:30 PM (EST), and we’re always happy to assist.

📧 Email: [email protected]
📞 Phone: +1 (318) 610-8729
🏠 Address: 650 Island Way APT 104, Clearwater Bch FL 33767, United States

You can also reach out through our Contact Us page for more help.